Eastern Bank Limited
Core Banking: In 2002, Eastern Bank Limited was looking towards implementing a world-class, centralized, on-line banking solution running on an open platform to automate all their business functionalities, enhance back-office productivity and control and introduce new channels. After careful evaluation, FLEXCUBE was selected as the product, dataedge delivered and implemented FLEXCUBE online banking solution to Eastern Bank in 2003. The scope of work (SOW) was to evaluate existing process and system study, assist the bank to identify the best available option for the technology platform, set-up and identify the IT team resources.
Card System: dataedge has also implemented end-to-end payment card solution including Debit & Credit cards, Card Personalization system and interface to Visa, Banking software as well as other 3rd party switch(es) in Eastern Bank Limited in 2007.

Dhaka Bank Limited
Core Banking: With a view towards modernizing service delivery to customers, Dhaka Bank in 2003 selected FLEXCUBE as its core banking platform. The scope of work was: process and system study, assist the bank to identify the best available option for the technology platform, perform overall gap analysis for the bank based on current and targeted process, set-up and identify the IT team resources, training and implementation of the system. dataedge successfully implemented the project in 2004 within 8 months.
NW Infrastructure: dataedge have also supplied and configured Core and branch-wide routers, switches, firewall and other security solutions to Dhaka Bank during and after the project.

ONE Bank Limited
Core Banking: In 2002, ONE Bank Limited (OBL), a very new bank with only 5 branches, was looking for a centralized platform to automate operations and offer innovative services to customers at an affordable cost and selected OFSS  MicroBanker. The scope of work included assisting bank to identify business requirements, system study, establishment of the IT service delivery team and process, providing all necessary support to implement the application solution for the targeted business process. Currently, in its eighth year of running, more than 40 branches of ONE Bank are being run on MicroBanker system.
Card system: : In 2006, ONE Bank implemented TietoEnator’s Cardsuite Payment Card switching system along with Card Personalization system and ATMs in 2006 to provide proprietary ATM cards to bank-wide customers.

Dutch-Bangla Bank Limited
Core Banking: With a view towards becoming countries most modern bank, in 2004, Dutch-Bangla Bank Limited (DBBL) selected FLEXCUBE to be the Core Banking Solution at the heart of all processing. The scope of work was, the process and system study, assist the bank to identify the best available option for the technology platform, training and implementation of the system. Finally Bank implemented FLEXCUBE in 2004 with interface to ATM & Debit Card, SWIFT, etc. Also implemented Internet Banking and SMS Banking.
Card system: In line with DBBL’s vision to become the most technology-savvy bank in the country, in 2008, DBBL implemented country’s first EMV-based Credit Card system based on Tietoenator, Techtrex and Matica solutions in the bank.

Bank Alfalah Limited
Fixed Asset: Automated bank’s Fixed Asset Management system for complete life-cycle of all Fixed Assets of the bank including depreciation & present value calculations.
Data Centre: Implemented data centre and all branch network infrastructures for online banking activities.

MIS: Developed and customized a MIS system for monitoring and reporting foreign exchange transactions automatically without duplication of work.

Citibank NA
MIS: Developed and customized a MIS system for monitoring and reporting foreign exchange transactions automatically without duplication of work.

Brac Bank Limited
Call Centre: Implemented an end-to-end call center solution comprising of IVRS, CTI and wallboard on Avaya ACD in 2006. The call centre interfaces with the core banking software as well as the credit card host.

Grameen Phone
Call Centre: Over the years, Grameenphone (GP) has been a pioneer in the Telecom sector, introducing innovative products and services in the local market. As a part of that endeavour GP wanted to introduce a state-of-the-art IP based contact centre to ensure the best support to its subscribers and selected dataedge through competitive RFP process. The highlights of the solution included 750 agents (500 inbound, 200 outbound & 50 for GPSD), a voice logger of 1010 ports, An IVR of 1000 ports, Agent blending, Complaint Management Solution, IP PBX, HP Blade and DL Servers and all related HW and SW.

The solution revolves around the Avaya Communication Manager with Avaya Call Centre, installed on the Avaya S8720 Media Server platform with CMS R14 providing the MIS platform. An entire suite of Avaya Integrated Management suite has been provisioned for monitoring and alarming all components. The suite includes the NICE Perform III solution for interaction capture and call logging, Avaya Interaction Centre (AIC) for multi-channel interaction requirement and unified reporting and agent interface, Complaint Management System application to cater to customer-service functions, Avaya IR platform (1000 ports) for self-service solution, RightFax fax server solution for fax-on-demand functionality, Avaya Proactive Contact outbound campaign management solution for outbound applications like collections, welcome calls, etc., Avaya CMS and Avaya Operational Analyst for reporting across media and platforms (voice and email/web-chat/web-collaboration), Symon Wallboards Real-Time Communication Solution for real-time alerting solution, Avaya 1608 & 1616 IP terminals.

Security: Implemented Checkpoint NG series firewall, VPN-1 edge appliances for VPN to securing the multi-country corporate network of Lafarge.

HR/Payroll: Identified user requirements and customized dataedge flagship product for HR and Payroll management solution “edifice” to automate Novartis’s end-to-end Payroll management.

Infrastructure: Implemented at the year 2008 an end-to-end, highly-complex Campus Network across 20 buildings, 3-stories each, located in the Planning Commission premises in Agargaon which houses several high-level government offices. The network ensured a seamless connectivity across the Campus ensuring secured departmental segregation through VPN. High-end Core, distribution and user-level switches connected by Fibre optic and Cat6 UTP Cable were deployed, proper Internet Access was ensured through Router, Firewall & Bandwidth Manager, with centralized antivirus distribution and control including spam filtering. The network performance is also centrally monitored and controlled using NSM, Spectrum and e-health suite of products from Computer Associates. A fully functional and secured data centre was also established to monitor and troubleshoot the whole network centrally and 24/7 basis.

LAN Infrastructure: Country’s leading Pharmaceutical Company, Opsonin wanted to implement an end-to-end Enterprise network covering the whole of their Corporate Office Building (7-stories), Bangla Motor, Dhaka. Implemented in 2007, the Building Network consists of 200+ nodes driven by high-end 3Com switches at Core, distribution and user-level connected by Fiber optic backbone and Cat6 UTP Cable from AMPConnect. A gigabit server farm switch also deployed to connect the servers to the network. A fully functional and secured data centre was also established to monitor and troubleshoot the whole network centrally.

LAN Infrastructure: RAK Group, one of country’s leading Ceramics & Pharamceutical Products Supplier, setup an enterprise LAN network across 3 floors of their Group Head Office located in Uttara. The 300+ node project was implemented in the year 2007 in two phases and comprised of high-end enterprise class switches from ATi & 3Com and AMP passive accessories. 

BACH: Bangladesh Bank is currently implementing an Automated Cheque Clearing Process whereby all Commercial Banks will be sending truncated images of cheques to the central bank (instead of physical cheques) for clearing & settlement and subsequent return, verification and other processing. An archive will also be maintained for enquiry of past Cheque transactions.

In the second phase an Electronic Funds Transfer Network (BEFTN) will also be established.