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dataedge – SELECTED CLIENTELE

Core Banking: In 2002, Eastern Bank Limited was looking towards implementing a world-class, centralized, on-line banking solution running on an open platform to automate all their business functionalities, enhance back-office productivity and control and introduce new channels. After careful evaluation, FLEXCUBE was selected as the product, dataedge delivered and implemented FLEXCUBE online banking solution to Eastern Bank in 2003. The scope of work (SOW) was to evaluate existing process and system study, assist the bank to identify the best available option for the technology platform, set-up and identify the IT team resources.

Card System: dataedge has also implemented end-to-end payment card solution including Debit & Credit cards, Card Personalization system and interface to Visa, Banking software as well as other 3rd party switch(es) in Eastern Bank Limited in 2007.

ACH System: dataedge has provided the solution for Eastern Bank automated cheque clearing system and Electronic Funds Transfer system to comply with the Bangladesh Bank Automated Clearing House requirements. dataedge has provided Unisys hardware and Aperta Cheque and EFT software, HP Server, Safenet Hardware Security Module and USB tokens, and Juniper Router to build a state of art solution.

Data Center Hardware: dataedge has supply and install the server for core banking system EBL with HP Itanium Server based on blade platform.

Core Banking: With a view towards modernizing service delivery to customers, Dhaka Bank Limited in 2003 selected FLEXCUBE as its core banking platform. The scope of work was: process and system study, assist the bank to identify the best available option for the technology platform, perform overall gap analysis for the bank based on current and targeted process, set-up and identify the IT team resources, training and implementation of the system. dataedge successfully implemented the project in 2004 within 8 months.

NW Infrastructure: dataedge have also supplied and configured Core and branch-wide routers, switches, firewall and other security solutions to Dhaka Bank during and after the project.

Core Banking: in 2002, ONE Bank Limited (OBL), a very new bank with only 5 branches, was looking for a centralized platform to automate operations and offer innovative services to customers at an affordable cost and selected i-flex's MicroBanker. The scope of work included assisting bank to identify business requirements, system study, establishment of the IT service delivery team and process, providing all necessary support to implement the application solution for the targeted business process.

Currently, One Bank is in process of upgrading their core banking solution with Oracle FLEXCUBE.

Card system: In 2006, ONE Bank implemented TietoEnator's Cardsuite Payment Card switching system along with Card Personalization system and ATMs in 2006 to provide proprietary ATM cards to bank-wide customers.

ACH System: dataedge has provided the solution for One Bank automated cheque clearing system to comply with the Bangladesh Bank Automated Clearing House. For this system dataedge has provided Unisys hardware and Aperta software for cheque processing system, HP Server and Safenet Hardware Security Module to build a state of art solution.

Data Center Hardware: dataedge has provided the server and storage solution for core banking system of OBL with HP Itanium and Xeon Server based on blade platform. dataedge also providing the storage solution based on HP EVA for 10TB raw disk storage as well as the tape backup solution.

Core Banking: With a view towards becoming countries most modern bank, in 2004, Dutch-Bangla Bank Limited (DBBL) selected FLEXCUBE to be the Core Banking Solution at the heart of all processing. The scope of work was, the process and system study, assist the bank to identify the best available option for the technology platform, training and implementation of the system. Finally Bank implemented FLEXCUBE in 2004 with interface to ATM & Debit Card, SWIFT, etc. Also implemented Internet Banking and SMS Banking.

Currently DBBL is upgrading FLEXCUBE to the latest version of Oracle FLEXCUBE UBS.

Card system: In line with DBBL's vision to become the most technology-savvy bank in the country, in 2008, DBBL implemented country's first EMV-based Credit Card system based on Tietoenator, Techtrex and Matica solutions in the bank.

ACH System: dataedge has provided the solution for Dutch Bangla Bank automated cheque clearing and Electronic Funds Transfer system to comply with the Bangladesh Bank Automated Clearing House system. The turn-key solution consists of Unisys hardware, Aperta software, HP Server, Safenet Hardware Security Module and USB Tokens and Juniper Router.

ACH System: dataedge has provided the solution for Premier Bank Limited automated cheque clearing and Electronic Funds Transfer system to comply with the Bangladesh Bank Automated Clearing House requirements. To meet the end-to-end requirements, dataedge has provided Unisys scanner/sorter, Aperta software, HP Server, Safenet Hardware Security Module & USB tokens, Juniper Router and Powerware UPS to build a state of art solution.

ACH System: dataedge has provided the solution for South East Bank Limited for the Central Bank's automated cheque clearing system and Electronic Funds Transfer systems. The solution components included, Unisys scanner/sorter hardware, Aperta software, HP Server, and Safenet Hardware Security Module and USB tokens to build a state of art solution.

SSL Certificate: After deploying the DNS infrastructure and clustered web servers for South East Bank Limited, data edge limited provided SEBL with Verisign SSL certificates for both their public website and Internet Banking site. The Internet banking site includes Extended Validation technologies by Verisign.

ACH System: dataedge has provided the solution for Mercantile Bank Limited automated cheque clearing system and Electronics Funds Tansfer systems as part of Bangladesh Bank's Automated Clearing House project. dataedge has provided Unisys hardware and Aperta software, as part of the overall solution. We also provide the Safenet Hardware Security Module to secure the system.

Security Solution: We have provide the solution for end point security for workstation and server (approximately 700 nodes) with eScan security suite of MicroWorld

BACH: Bangladesh is currently implementing an Automated Cheque Clearing Process whereby all Commercial Banks will be sending truncated images of cheques to the Central Bank (instead of physical cheques) for clearing & settlement and subsequent return, verification and other processing. An archive will also be maintained for enquiry of past Cheque transactions.

In the second phase an Electronic Funds Transfer Network (BEFTN) will also be established.

dataedge own the DFID funded project overseen by Crown Agents as the only local vendor in Lead Partner role.

Fixed Asset: Automated bank's Fixed Asset Management system for complete life-cycle of all Fixed Assets of the bank including depreciation & present value calculations for Bank Alfalah Limited.

Data Centre: Implemented data centre and all branch network infrastructures for online banking activities.

MIS: Developed and customized a MIS system for monitoring and reporting foreign exchange transactions automatically without duplication of work for Standard Chartered Bank Limited.

MIS: Developed and customized a MIS system for monitoring and reporting foreign exchange transactions automatically without duplication of work for Citi Bank Limited.

Call Centre: Over the years, Grameenphone (GP) has been a pioneer in introducing innovative products and services in the local market. As a part of that endeavour GP wanted to introduce a state-of-the-art IP based contact centre to ensure the best support to its subscribers and selected dataedge through competitive RFP process. The highlights of the solution included 750 agents (500 inbound, 200 outbound & 50 for GPSD), a voice logger of 1010 ports, An IVR of 1000 ports, Agent blending, Complaint Management Solution, IP PBX, HP Blade and DL Servers and all related HW and SW.

The solution revolves around the Avaya Communication Manager with Avaya Call Centre, installed on the Avaya S8720 Media Server platform with CMS R14 providing the MIS platform. An entire suite of Avaya Integrated Management suite has been provisioned for monitoring and alarming all components. The suite includes the NICE Perform III solution for interaction capture and call logging, Avaya Interaction Centre (AIC) for multi-channel interaction requirement and unified reporting and agent interface, Complaint Management System application to cater to customer-service functions, Avaya IR platform (1000 ports) for self-service solution, RightFax fax server solution for fax-on-demand functionality, Avaya Proactive Contact outbound campaign management solution for outbound applications like collections, welcome calls, etc., Avaya CMS and Avaya Operational Analyst for reporting across media and platforms (voice and email/web-chat/web-collaboration), Symon Wallboards Real-Time Communication Solution for real-time alerting solution, Avaya 1608 & 1616 IP terminals.

Contact Centre Expansion: Banglalink is the 2nd largest and fasted growing GSM operator in Bangladesh. They have already deployed Avaya contact center solutions as a turnkey project for inbound and outbound contact center operations. data edge limited with collaboration of AGCN (Formally Avaya Global Connect Limited) has implemented Contact Center projects with Orascom Technology Solutions (OTS) and completed Phase 1, Phase 1 Expansion and phase 2 & 3 projects. In phase 4 we implemented several key components to expand and optimize BL's CC based operations. This includes, but not limited to; outbound predictive dialer integration, NANO test and reporting (Resulting in network optimization for enhanced CC operations). Comprehensive testing and optimization of the performance of the network fabric which supports the BL CC was done as part of the NANO process. LMS (Loyalty Management System) and IVR (Interactive Voice Response) integration. LMS is a system, built in-house by the BL team. In this project we have integrated this application with Avaya's IVR system to provide BL the ability to prioritize response to long term loyal customers and to serve them better.

Call Centre: Partnering with Serviont Global Solutions Limited dataedge has implemented and giving service support to Robi (formally TMIB Aktel) the state-of-the-art call center solution including 60 port IVRS and CTI solution to cater screen pop to the agent for their subscribers.

Leasing Solution: In United Leasing Company Limited dataedge identify the business scope, requirement collection, analysis and based on implemented View21, end-to-end leasing management solution of BanqSoft.

Security: Implemented Checkpoint NG series firewall, VPN-1 edge appliances for VPN to securing the multi-country corporate network of Lafarge Surma Cement.

Security: Heidelberg Cement is the manufacture of Scan Cement and Ruby Cement. Heidelberg infrastructure is protected by Check Point UTM gateway. Data edge limited performed the migration of this firewall to a new hardware platform and upgraded the installation from version R55 to R65. Furthermore data edge limited has implemented an UTM-1 130 appliance to protect communication between their SCADA systems and ERP Applications. Whole Check Point network security infrastructure is supported by data edge limited.

HR/Payroll: Identified user requirements and customized dataedge flagship product for HR and Payroll management solution "edifice" to automate Novartis's end-to-end Payroll management in Novartis.

LAN Infrastructure: In Opsonin Pharmaceuticals dataedge has implemented at the year of 2007 an end-to-end, highly-complex Building Network in a 7-stories building, located in the Opsonin Head Office, Banglamotor. Core, distribution and user-level 3Com switches connected by Fiber optic backbone and Cat6 UTP Cable were deployed. In this regard the AMP fiber and Cat6 accessories were used build this infrastructure. A gigabit server farm switch also deployed to connect the servers to the network. A fully functional and secured data centre was also established to monitor and troubleshoot the whole network centrally.

Infrastructure: Implemented at the year 2008 an end-to-end, highly-complex Campus Network across 20 buildings, 3-stories each, located in the Planning Commission premises in Agargaon which houses several high-level government offices. The network ensured a seamless connectivity across the Campus ensuring secured departmental segregation through VPN. High-end Core, distribution and user-level switches connected by Fibre optic and Cat6 UTP Cable were deployed, proper Internet Access was ensured through Router, Firewall & Bandwidth Manager, with centralized antivirus distribution and control including spam filtering. The network performance is also centrally monitored and controlled using NSM, Spectrum and e-health suite of products from Computer Associates. A fully functional and secured data centre was also established to monitor and troubleshoot the whole network centrally and 24/7 basis.

LAN Setup: RAK Group, one of country's leading Ceramics & Pharmaceuticals Products Supplier, setup an enterprise LAN network across 3 floors of their Group Head Office located in Uttara. The 300+ node project was implemented in the year 2007 in two phases and comprised of high‐end enterprise class switches from ATi & 3Com and AMP passive accessories.

data edge limited ("dataedge"), a significant member of IRIS JV has awarded the implementation responsibility of MRP and MRV project for Bangladesh.

dataedge involved as system integrator, is responsible for the design, supply and deployment of full ICT infrastructure for the project covering 34 regional passport offices in Bangladesh, 32 check point, 70 police branch offices, data center, disaster recovery site and 65 Bangladesh foreign missions all over the world. All the computing, printing, storage, LAN, WAN, security HW and SW are supplied, deployed, maintained and supported by dataedge team.